Refund policy

Last updated: [DATE]

Digital downloads

Our products are instant digital downloads. When you buy, you ask us to give you access straight away and you confirm, at checkout, that you lose your 14-day right to cancel once the download begins.

If something is wrong

If a file is faulty, won’t open, or is not as we described it, email within 30 days with your order email. We’ll fix it or send a working copy. If we can’t, we’ll refund you. This doesn’t affect your statutory rights.

Duplicate or accidental purchases

If you were charged twice by mistake, tell us and we’ll refund the duplicate.

How refunds are paid

Refunds go back to the original payment method, usually within 5–10 working days.